Terms of Service
INTRODUCTION
These Terms of Service (the "Agreement") are concluded between Santochka LLC (registered number 01411202410434, registered office: 70-602 Baytik-Baatyra St., Pervomaysky District, Bishkek, Kyrgyz Republic), represented by its Director, and any person who has successfully completed registration at https://gotriply.net/ (the "Website") and started using the GoTriply Service.
Please read this Agreement carefully. Successful registration on the Website and use of the Service constitutes full and unconditional acceptance of this Agreement and of all documents referenced in it ("Related Documents").
This Agreement is not a paid services contract, a transfer of rights to use the GoTriply Service, a licence agreement or any other contract implying payment of fees to Santochka LLC. It is a set of general rules and requirements governing a User's use of the Service.
By accepting this Agreement and creating an account, you agree to follow all of its rules and the rules of the Related Documents, accept the terms and prices of third-party services, and agree to the payment rules applied when using the Service. Santochka LLC, in turn, gives you access to the Service on the terms of this Agreement.
This Agreement governs your access to and use of https://gotriply.net/, the products, features, services, technologies and software hosted on it, and the GoTriply mobile application (together the "GoTriply Service"). Santochka LLC is referred to as "GoTriply", "we" or "us". "You" or "User" means you as a user of the Website.
GoTriply may amend this Agreement and any Related Documents at any time by publishing the updated version on the Website. You must read, agree to and accept all terms of this Agreement and the Related Documents in order to use the Service. Continued use of the Service confirms your acceptance.
Under no circumstances does the User receive any proprietary intellectual rights in the Service or its software.
You can contact our 24/7 support team at any time at https://gotriply.net/support with any questions about the Service or this Agreement.
This Agreement enters into force when its terms are accepted by the User and remains in force until the User stops using the Service. GoTriply may terminate this Agreement unilaterally for reasons including breach of the Agreement or Related Documents, breach of applicable law, or behaviour that threatens the security of the Service or its Users. Where possible, GoTriply will notify the User of termination and its reasons through the Service interface and/or by email.
USE OF THE SERVICE
Users must be of legal age in the jurisdiction from which they operate in order to use the Service.
Each User may create only one account. GoTriply reserves the right to remove duplicate accounts.
Users may delete their account at any time after all orders associated with it have been fulfilled and closed. Accidentally deleted accounts can be restored within 30 days by contacting Support. Before deletion, any balance must be withdrawn.
A new account cannot be created using the same email address or payment details that were used by a previously deleted account.
A phone number previously linked to a deleted account may be re-linked only once per year and no sooner than two months after being added. A phone number may be linked to only one account at a time.
Users may not sell, buy or give away GoTriply accounts or share account credentials with third parties.
Usernames must contain only Latin letters, digits, hyphens and underscores. Usernames containing phone numbers, reserved words, profanity or offensive language are forbidden. GoTriply may change any non-compliant username.
Users are responsible for protecting their credentials and must report any suspected misuse to https://gotriply.net/support immediately.
Users are personally responsible for all content they post, including images, video, reviews and comments, and must indemnify GoTriply against any costs or claims arising from their content, including intellectual-property claims.
A User is not an employee or agent of GoTriply and may not represent themselves as such.
By using the Service, Users agree that they enter into freelance services contracts as either Buyer or Seller, and may enter into supplementary contracts with Partners. GoTriply is not a party to such contracts and is not responsible for their performance. Claims must be addressed directly to the contractual counterparty.
A User may not transfer their rights and obligations under this Agreement in whole or in part. GoTriply may transfer its rights and obligations at any time without the User's consent.
Profanity, abusive communication, vulgarity, unsolicited advertising and any content damaging the GoTriply brand are forbidden.
GoTriply may remove or restrict access to User content (orders, reviews, comments etc.) and/or suspend an account for reasons including breach of this Agreement or Related Documents, legal requirements, requests from competent authorities, or detected security risks (hacking, spam, fraud). Where possible the User will be notified through the Service interface and/or by email.
If an account is blocked, the User may complete active orders but cannot start new ones. Withdrawal of the balance remains possible via the channels listed at https://gotriply.net/balance. Blocked Users may only contact Support.
Disputes and other issues, including financial matters, may be addressed to GoTriply Support at https://gotriply.net/support. Issues without applicable rules will be resolved at Support's discretion.
You may not disclose information obtained while using GoTriply, including the specifications and terms of orders or private correspondence with other Users or with GoTriply representatives.
Sellers earning income through the Service are solely responsible for compliance with applicable local law, including rules on legal-entity or self-employed registration, licensing and taxation.
GoTriply may terminate this Agreement unilaterally at any time, including in case of breach. Where blocking is due to a breach, remaining balance funds will, where possible, be returned to the original payment card or to the details provided by the User.
If GoTriply suspects that a User registered or posted a project for the purpose of sending spam, the account may be suspended pending investigation and permanently blocked if the suspicion is confirmed.
GoTriply.net, including its overall look and feel, design, information, rights-holder content and other materials, is the exclusive property of the owner and is protected by copyright, trademark and other intellectual-property laws.
GOTRIPLY SERVICE RULES — GENERAL TERMS
GoTriply is an online marketplace where companies and individuals can buy and sell freelance services.
Buyers are Users who purchase freelance services on GoTriply: individuals, self-employed persons, legal entities and sole traders.
Sellers are Users who sell freelance services on GoTriply: individuals, self-employed persons and sole traders.
Each User may be a Seller and a Buyer at the same time.
An Order is the set of terms (deadline, price, brief etc.) agreed between Seller and Buyer, on the basis of which the Seller provides the service.
The Parties to an Order are the Buyer and the Seller.
An Account is each User's personal area on GoTriply, accessible by signing in on the Website.
Profile history is the Seller's record of completed work.
Order Packages are sets of services that Sellers can offer in a single Order to address different audiences and price points.
Extras are additional services that Sellers can offer on top of the main Order.
A Project is a brief posted by a Buyer on the marketplace.
Connects are used to send proposals to Buyer Projects. The number of Connects depends on the Seller's level.
An Order page is a dedicated page per Order where Buyers can accept the Order, read reviews and learn more.
Task-based Orders are Orders split into parts; each task is delivered and reviewed separately.
Custom Offers are Orders that Sellers create to match a specific Buyer's needs.
Custom Requests are messages Buyers send to Sellers asking for a custom offer.
GoTriply's Choice is a badge awarded to Orders that Buyers have recognised for quality and quick turnaround.
Your Balance shows top-ups, refunds (as a Buyer) and earnings (as a Seller). It is visible in the "Balance" section of your account.
Partners are payment systems and other services that handle all payments — accepting, transferring, refunding and holding funds — and charge their fees according to their own terms. Available Partners are listed on the relevant pages.
Earnings are funds that Sellers receive from completed Orders (payment for the Order plus any optional tip). Earnings may be withdrawn or used for purchases on GoTriply.
ORDERS
An Order is a virtual service that can be delivered remotely. Orders are organised into categories and subcategories.
Creating Orders is free but may be limited by the Seller's and Buyer's ratings.
Content posted on the Website, including Orders, may be reviewed by a Moderator when triggered by reports or complaints. GoTriply does not commit to moderating all content but reserves the right to stop the publication of, or remove, Orders, Projects and other content that breaches this Agreement or the Related Documents.
When selling an Order, Sellers commit to delivering all the services described. Sellers may not refuse an active Order from a Buyer who has paid and provided the necessary information. Splitting one Order into several smaller ones to inflate Order counts is forbidden and may result in sanctions.
Sellers may not mislead Buyers about their services. Violations may lead to sanctions including permanent blocking.
If GoTriply receives information about a breach of content rules, it may remove the content and/or block the offending account.
Where appropriate, GoTriply may unilaterally hide work from a User's portfolio.
Sellers must correct any errors or inconsistencies in an Order as soon as they are spotted — for example, mismatches in scope, deadline or price.
GoTriply is not an advertising platform. Posting advertising services or projects, or arranging ad placements through GoTriply, is forbidden.
Recommendation technologies are used on GoTriply.
CREATING AN ORDER
Buyers pay for Orders in advance. Payments are securely held by Partners until the Order is completed.
Before starting work, the Seller must check that the Order does not violate applicable law. If it does, the Seller must cancel the Order via Support.
If a Buyer's brief differs from the Seller's published service description and the Seller accepted the Order, the Buyer's brief takes priority. Briefs may be exchanged in chat before the Order is placed.
The stated Order price is the final price for the result. The price does not include fees payable to third parties (ad budgets, link, domain, licence or paid content purchases etc.); such costs are paid by the Buyer directly to those providers outside GoTriply.
ORDER DELIVERY
An Order is considered delivered and accepted when the Buyer confirms delivery, or when the Buyer fails to send the Order back for revisions or open a dispute within the review window.
After an Order is sent for review, the Buyer has three business days to review and confirm delivery.
Task-based Orders are considered delivered when the last task is approved by the Buyer. If a task is not accepted or returned for revisions, it is auto-approved after three calendar days.
A task-based Order is suspended until the next task is paid; if the Buyer does not pay within five days, the Seller cannot start work on it. Completed tasks cannot be cancelled.
The Seller must deliver a result that matches the brief and is fit for its purpose, with no obvious defects preventing intended use. Buyer feedback during review must be specific and tied to the brief.
If a Buyer cannot review the Seller's work (for example, because the Seller did not deliver proof of work or the final product), the Order is considered not delivered.
For social-media followers/views services, a small unsubscribe rate within a month of delivery is acceptable. Unless the Seller specifies otherwise, the default acceptable rate is up to 5%.
REVIEW AND EXTRAS
The Seller's obligation is generally fulfilled only upon full delivery matching the Buyer's brief. Partial delivery is of no consumer value to the Buyer; therefore partial payments are not made on GoTriply unless the Parties agree otherwise.
If an Order is not delivered, clearly does not meet the standards on the Order page or does not match the Buyer's brief, the Buyer may return it to the Seller for revisions. The Seller must make as many revisions as needed to meet the brief, free of charge.
Extras (including revisions beyond those required for successful delivery) are offered at the Seller's discretion: the Seller chooses what to offer, at what price, or whether to offer them at all.
ORDER CANCELLATION
Both Seller and Buyer may initiate cancellation before completion and payment, stating a reason. Once the other party confirms, or where confirmation is not required, the payment is returned to the Buyer.
If a Party disagrees with cancellation, either Party may open a dispute, which is then handled under the dispute-resolution section of this Agreement.
GoTriply may cancel any Order that breaches this Agreement at any time.
GoTriply may also cancel any delivered Order or task, or an Order that is overdue, for reasons including: the Seller has not started the Order within 24 hours or is overdue and has not responded for more than two weeks; aggressive behaviour or threats of bad reviews; the Order is for a banned service or is fraudulent; the Order contains content infringing third-party IP rights; either Party delays delivery or review in order to obtain better reviews, more Extras or additional payment; the Seller submits incomplete work to extend the deadline; the Seller used IP-infringing materials; the Buyer used the result commercially without having acquired commercial-use rights; or the Seller breached applicable law in delivering the service.
In such cases the amount paid for the Order or task is refunded to the Buyer via the Payment Partners. To settle a Seller's debt to a Buyer, GoTriply may, within the limits of the Service rules, offset or hold the amount against the Seller's Balance and/or future earnings, and may apply equivalent measures to linked accounts.
Sellers must submit for review only work that meets all of the Buyer's requirements and matches the brief; otherwise the Buyer may cancel, which negatively affects the Seller's rating.
When the Order deadline passes, the Order is marked as overdue, and the Buyer may cancel an overdue Order at any time without opening a dispute.
Partial cancellation of an Order is generally not possible — an Order can only be cancelled in full. Partial cancellation is only possible within a dispute, by agreement of the Parties.
In case of full or partial cancellation, the intellectual-property rules described below apply.
INTELLECTUAL PROPERTY
All intellectual-property rights to the work product pass to the Buyer once the Order has been delivered and paid for, unless the Buyer and Seller agree otherwise. Where the work contains elements requiring a separate licence, the Seller must either transfer the licence or give reasonable notice that an additional licence purchase is required.
Exclusive rights to a work product pass to the Buyer only against payment. If the Parties agree on partial payment during a dispute, exclusive rights pass only with respect to the part actually paid for. Use of unpaid results by the Buyer is prohibited and may result in account blocking.
Unless otherwise specified, Sellers are not entitled to royalties from the Buyer's onward sale of their work.
LAW COMPLIANCE BY THE SELLER
When offering services on GoTriply to individual Buyers for personal needs unrelated to business activity, the Seller agrees to fully comply with applicable consumer-protection law. The Seller is fully responsible for quality of service, accuracy of information about the service and other duties imposed on a provider by law. Consumer-protection claims are addressed directly to the Seller.
EXCHANGING CONTACT INFORMATION
Requesting or sharing contact details (full name, email, phone, social-media accounts) and agreeing to communicate outside GoTriply is forbidden. Violations may lead to a lower Seller rating or zeroed Connects for up to 1 year.
Exceptions are allowed where contact details are clearly required to deliver the Order — for example, an email address to set up an ad campaign, a link to a social-media account the Seller is going to promote, or a messenger ID for consulting services. Sellers must clearly state any such requirement up front in the Order description or in their custom offer.
Sellers agree that any personal information provided by Buyers is confidential and may not be shared or used for any purpose other than delivering the Order.
All interaction between Buyers and Sellers — placing Orders, paying, agreeing terms, approving delivery — must take place within the GoTriply Service.
Discussing GoTriply fees in messages between Seller and Buyer typically aims at moving the transaction off-platform and is therefore prohibited; it may result in a lower Order rating and zeroed Connects for up to 1 year.
REVIEWS AND SELLER RATING
After an Order is completed, Buyers may leave a review about their experience and impressions of the Seller's services. GoTriply does not remove reviews unless they clearly breach this Agreement.
Buyers may leave a review within 30 days after Order completion. For certain categories the window is 60 days.
Buyers may edit or delete their review within 30 days of Order completion (60 days for certain categories). A negative review can be deleted or edited within 2 days of being posted, or while a positive review is being changed to a negative one.
Both positive and negative reviews affect the Seller's rating. Sellers may not artificially inflate their rating, including by creating fake Orders for fake positive reviews; offenders may be sanctioned, up to account blocking.
Refusing to fulfil an Order without good cause affects the Seller's rating. Orders may be suspended for repeated refusals or unanswered Orders (Orders not answered within 24 hours are auto-cancelled).
Sellers may ask Buyers for a review but may not explicitly ask for a positive review.
By posting reviews on GoTriply, Users grant GoTriply exclusive, royalty-free, fully paid, perpetual and irrevocable worldwide intellectual-property rights to such reviews. GoTriply does not accept any responsibility for the content of reviews submitted by Users.
USER-GENERATED CONTENT
GoTriply is an information intermediary under applicable law. GoTriply does not charge service fees from Users and does not take part in settlements between Users; settlements take place in the services of the Partners.
GoTriply provides the ability to post material in the Service (on https://gotriply.net/ and in the GoTriply mobile app) and is not liable for IP infringement resulting from such postings or for the content of any User-posted information. GoTriply does not verify the lawfulness of any IP used in such materials. If you find content on GoTriply that may breach this Agreement, please report it via https://gotriply.net/support.
All content uploaded by Users to GoTriply is User content, is published without changes to its meaning, is not edited by GoTriply, and is the sole responsibility of the User who posted it. Users are fully and personally responsible to third parties for the legality, accuracy, completeness and quality of the content they post and for their rights to use any IP referenced in it.
Users are fully responsible for scanning all files uploaded to GoTriply for viruses and malware.
By uploading or creating content on GoTriply, you represent and warrant that you own or have obtained all rights, licences, consents and permissions necessary to use such content and that the content (or its use on GoTriply) does not: breach any applicable local, state, federal or international laws; infringe third-party intellectual or other rights; contain offensive language or incite racism, discrimination, religious/ethnic/political hatred or extremism; support or justify terrorism; contain features of fraud or extortion; publish third-party personal data; contain special-category or biometric personal data, payment details or documents; publish your own personal data outside the dedicated public-profile fields; advertise tobacco, alcohol or controlled substances; or contain any other unlawful information.
Unless they expressly state otherwise, Users agree that content they create or upload to GoTriply — including Order descriptions, images, video and any other information showing work results — may be used by GoTriply at its discretion to promote the Service.
If a content violation is detected, GoTriply may, without notice, remove or block such content or the account that posted it.
PAYMENTS AND FINANCES
By accepting this Agreement, the User acknowledges that GoTriply does not provide paid services to Users and does not accept payments from or on behalf of Users.
All paid services shown to Users (top-up/withdrawal commissions, processing fees, fund-holding fees) are provided and charged by Partners under their own terms. GoTriply does not receive such fees and does not provide paid services to Users.
MONEY-BACK GUARANTEE
While the Seller is working on an Order, the Buyer's payment is securely held in the Partner's accounts. All payments, payouts and refunds are made through Partner services in accordance with their rules, terms and fees.
Buyers may initiate a refund without additional confirmation if: they cancel within 20 minutes of placing the Order; the Seller does not start work within 24 hours; the Seller fails to deliver on time and the Buyer cancels; both Parties agree to cancel; or no agreed dispute resolution has been reached before acceptance.
Actual crediting times depend on the Payment Partner and payment method (typically within 10 minutes for SBP, or several minutes to 2–3 business days for cards).
PARTNERS
Santochka LLC does not accept payments or provide paid services to Users. It works with Partners who accept payments from Buyers, transfer them to Sellers and hold User balances. All withdrawal-related services are also provided by Partners.
Users must accept the Partner's offer, terms of service or other Partner documents (linked from the relevant Website pages — Balance, top-up form etc.).
Sellers authorise Partners to receive and transfer payments from the Buyer's account to the Seller's account in the Partner's service. A Partner account may be linked to only one GoTriply account; the same card, e-wallet or withdrawal account may not be linked to multiple GoTriply accounts.
All funds available for withdrawal are held on the User's behalf in the Partner's account.
GoTriply may, through any Partner, freeze fund transfers in case of suspicious or fraudulent activity or in case of cancellations.
Filing a dispute or chargeback through your payment provider, bank or Partner is prohibited and may lead to temporary or permanent account, account-balance or settlement blocking.
ORDER PAYMENT
By making or receiving payments via the Service, you accept and agree to comply with this Agreement.
Sellers and Buyers must use the Partners' payment systems for all settlements and payouts. A payment page is provided on GoTriply for Users to pay via Partner services.
Payments outside the Service are prohibited. If a User is asked to use an alternative payment method, they must contact GoTriply Support immediately.
Orders may be paid by debit or credit card. In some cases additional payment methods are available. Buyers may also use funds available on their Balance.
By placing an Order or accepting a custom offer, the Buyer agrees to pay the Seller plus any applicable fees. The total amount is shown to the Buyer at checkout.
Sellers agree that payment via a Partner equates to payment by the Buyer directly to the Seller.
The Buyer's payment obligation to the Seller is fulfilled when the Partner receives the payment. The Partner is responsible for transferring funds to the Seller.
An additional fee may be charged for transferring funds, in accordance with the Partner's terms.
SECURITY
If an Order is cancelled, the paid funds are returned to the Buyer's Balance.
Funds for cancelled Orders are returned to the Buyer's Balance and are available for future purchases and withdrawals.
For security reasons, Users may withdraw funds to a card other than the one used to top up their Balance only two months after such funds were credited.
To protect against fraud, unauthorised transactions (such as money laundering), claims and other liabilities, all payment information is collected either by GoTriply or by the Partners.
All Orders are processed through a secure deal provided by Partner services. Paid funds are held against the Order and transferred to the Seller after the Buyer accepts the Order, or where another agreed resolution between the Parties has been recorded in the Service.
Free (test) tasks and out-of-Order operations are prohibited. Violations may lead to temporary or permanent account blocking.
GoTriply does not have access to the payment information that Users provide to Partners.
By making payments or providing payment details on the Service, you represent and warrant that: you are legally authorised to make payments using the selected method; and your actions do not breach applicable law.
WITHDRAWALS
The User's funds (the "Funds") are reflected on the User's Balance. Sellers receive Funds for completed Orders. Buyers' Funds come from Balance top-ups for future Orders or from refunds after Order cancellations. Funds may be withdrawn or used for purchases on the Service in accordance with this Agreement.
Users may not withdraw funds received through promo codes. Such funds may only be used for purchases on GoTriply.
Users may create withdrawal requests at https://gotriply.net/balance. Withdrawals are available to the cards and e-wallets listed on the Balance page. All withdrawals are final and cannot be reversed.
Withdrawal fees are set by the Partners and shown on the withdrawal page. By submitting a withdrawal request, you agree to the related fees and acknowledge that GoTriply has no influence over Partner withdrawal fees.
GoTriply may temporarily suspend a User's ability to withdraw funds to prevent fraud or illegal activity, or for other security reasons.
TAXES
Users are responsible for paying any direct or indirect taxes — including any goods-and-services tax, VAT or income tax — that may apply to them based on their residence, location or otherwise under the rules of their jurisdiction.
Sellers represent and warrant that they comply at all times with their income-tax obligations in their jurisdiction. Prices shown on GoTriply include all taxes and fees that may apply to Sellers.
Applicable law may require GoTriply's Payment Partners to charge Users indirect taxes (such as sales tax, VAT or GST) or to withhold taxes. Users are notified in advance in the GoTriply interface where this is the case.
DISPUTE RESOLUTION (ARBITRATION)
Self-resolution. If a dispute arises in connection with an Order, the Parties undertake to make reasonable efforts to resolve it directly in correspondence on the Order page, exchanging explanations, materials and settlement proposals.
Opening a dispute. If the Parties cannot resolve the issue themselves, either Party may open a dispute and contact GoTriply Support via the Order interface.
Role of the Specialist. The GoTriply Support specialist (the "Specialist") acts as a mediator and administrator of the resolution procedure, in particular: explaining the Service rules and how Order functionality works; analysing correspondence and Order materials solely to understand the circumstances, identify the subject of the dispute and propose options; helping the Parties reach a compromise; and recording agreements in correspondence and/or through the Service.
Settlement procedure during a dispute. The procedure for settlements on an Order during a dispute follows the Service's functionality, the Partners' rules and applicable law. In the absence of a recorded agreed resolution by the time of acceptance, settlement follows the standard procedure via the Payment Partners.
Abuse and Service measures. GoTriply protects participants from abuse and bad-faith behaviour. Violations include, among others: threats, blackmail, insults, attempting to receive a result without payment by abusing Service functionality, systematic demands going beyond the agreed Order terms, delaying acceptance without substantive comments, and other actions in breach of this Agreement or the Related Documents. GoTriply may apply measures (including functional restrictions, rating decreases, and temporary or permanent account blocks).
Use of results during a dispute. The rules on transfer of rights to work results and the consequences of using results not paid for by the Buyer are set out in the Intellectual Property section and the Related Documents.
Reviews on disputed Orders. Publication of reviews on Orders that went through dispute resolution follows the Service rules. When deciding whether the Buyer may publish a review, the Specialist takes into account whether the Buyer's demands went beyond the agreed Order terms and whether Service rules were breached.
Applicability based on Buyer status. The provisions of this section apply to all Users regardless of their status (individual, sole trader or legal entity).
OWNERSHIP RIGHTS
Users may not, and undertake not to, do any of the following in relation to the GoTriply Service or any part of it: copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it in any way; reverse-assemble, decompile, reverse-engineer or otherwise try to obtain the source code, ideas, algorithms, structure or organisation; remove any copyright notice or other proprietary notice; bypass, remove, alter, disable, degrade or interfere with any technical measures protecting content; attempt to gain unauthorised access to, interfere with, damage or disrupt GoTriply.ru or the Service; use automation software (bots), hacks, modifications or other unauthorised third-party software designed to alter the Service; inject any viruses, trojans, worms, logic bombs or other harmful or technologically dangerous material; use any robot, spider, crawler or other automated device, process, software or query to intercept, mine, scrape or otherwise access the Service, or engage in any manual process to do the same; or use the Service in any way that may damage, disable, overload or impair it or prevent other Users from using the Website or app or accessing the Service in any way not expressly permitted by these rules. Users also warrant that they will not permit or authorise anyone else to do the above.
DISCLAIMER OF WARRANTIES
You use the GoTriply Service at your own risk. The Service and any services obtained through it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. Neither GoTriply nor anyone associated with GoTriply makes any warranties or representations as to the completeness, security, reliability, quality, accuracy or availability of the Service.
Neither Sellers nor GoTriply make any warranties, express or implied, including with respect to any Order or the fitness of a work/service result for a particular purpose. Neither Sellers nor GoTriply are liable for any claims or for any incidental, indirect or other damages arising from the use of a work/service result.
The above does not affect any warranties that cannot be excluded or limited under applicable law.
LIMITATION OF LIABILITY
GoTriply is not liable for the acts or omissions of Users (Buyers or Sellers) or for the quality or content of work results in transactions between Users, as it is not a party to such transactions unless expressly stated otherwise. GoTriply is also not liable for losses arising from technical failures, third-party acts, interruptions in internet access or in Partner services.
GoTriply and its partners, service providers, employees, authorised persons, representatives, agents, officers and directors are in no event liable for the acts or omissions of a User.
The above does not affect any liability that cannot be excluded or limited under applicable law.
Under no circumstances is GoTriply liable for non-performance or any delay in performance of any obligation under this Agreement during a reasonable period of time due to force-majeure circumstances beyond the parties' will or control — including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes or shortages of transport, fuel, energy, labour or materials. GoTriply is also not liable for third-party DDoS or other attacks on the Service, for the consequences of such attacks, for technical issues affecting the Service that are caused by its hosting provider, or for any other unavailability of GoTriply that is not directly attributable to GoTriply.